What are you waiting for?
Contact Details
Be U by Bank Islam
Menara Bank Islam
22, Jalan Perak,
50450 Kuala Lumpur
03 2779 0088
Copyright © Be U by Bank Islam
Bank Islam Malaysia Berhad. 198301002944 (98127-X)
All right reserved
July 11, 2024
Effective 11 July 2024, we’re implementing a 24-hour cooling-off period when you change your phone number or logging in to your Be U on a new device for the first time. This step is part of our ongoing commitment to combat fraud and safeguard your account.
🔐 What's Changing?
When you change your phone number for Be U account or first-time log in from a new device, a 24-hour Cooling-Off period will now be in effect.
❓ What’s Cooling Off Period?
Cooling off period is a 24-hour activation period that acts as an additional layer of protection, ensuring the security of your account.
⏳ What Happens During the 24 Hours?
After making changes, you'll have to wait for 24 hours before performing and approving banking transactions via the Be U app. This brief period ensures that any unauthorised changes (including any transactions performed under the influence of third-party) can be timely prevented, keeping your account safe.
💼 Your Banking Experience After 24 Hours
Once the Cooling-Off period ends, you can fully access and enjoy the features of the Be U app, conducting your banking transactions with confidence and security.
FYI: If you need more details or any assistance during the 24-hours cooling-off period, you may reach out to our Be U Community Support via "Contact Us" form on the Be U app; or email us at beu.communitysupport@bankislam.com.my.
Disclaimer: The information presented above is for educational and informational purposes only and it should not be considered as personalized financial planning services. It is not intended as financial, legal, accounting, tax, or any other advisory guidance. Prior to making any financial or other decisions, you must obtain your own independent advice tailored to your individual circumstances.
As part of your decision-making process, you are advised to read the applicable Terms and Conditions (T&C), Product Disclosure Statement (PDS) and Frequently Asked Questions (FAQ) to make informed decisions before subscribing and/or participating in any Be U products.
